When most people think of Business Improvement and Lean Six Sigma they tend to think about manufacturing, particularly companies such as Motorola, Toyota and GE. However, in the past decade businesses across every industry sector have increasingly been considering how process improvement can help them transform their organisation for the better. Indeed, as all organisations, regardless of what they actually do, have processes they should all benefit from process improvement.

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While the private sector has been benefiting from these methods for some time, the public sector and academic institutions have only recently begun to realise the potential power. We’ve already illustrated the 7/8 Wastes you see in a typical office, but below we take a look at how they might manifest in a university.

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