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John Wellwood, managing director at 100% Effective, explains the hidden business and how it could be damaging to your organisation.

What is the hidden business?

Every organisation has a hidden business behind the scenes, where employees redo tasks, correct mistakes and waste time searching for what they need. Although customers rarely see this inefficiency, it costs businesses a significant amount of time, resources and money. There is no one sign, no single red flag that indicates your hidden business is reaching crisis point but when it does, it can be hard to recover from.

What’s the solution?

John explains that business improvement helps organisations identify the size and scale of their hidden business, which is half the battle. From this point, companies are better positioned to increase efficiency and reduce costs. So how do you know if your hidden business is a problem?

Watch the video to find out.