Receipt of your completed booking form confirms your place on our course, and your intention to pay the course fees. Upon completion of the booking form, either a 10% deposit will be required or an invoice/PO raised for the full course amount.
Full Payment for all classroom courses must be received by us no later than 20 working days before the course commencement date. If payment is not received by the required date, your booking may be cancelled by us.
If you do not attend a course, the full fee remains payable.
In accordance with the provisions of the Consumer Protection (Distance Selling) Regulations 2000 you (consumers, not businesses) have the right to cancel your contract within a period of 14 days (the cancellation period) from the day we send your booking confirmation. Exceptions to this are when the course falls within 10 days of booking. This right of cancellation shall not affect your statutory rights.
Should you wish to exercise this right of cancellation please send confirmation to the contact details provided as part of the booking process.
Cancellations within 10 working days of acceptance of a booking request may be invoiced but will not be charged.
No refunds will be made if a delegate cancels 11 working days after booking a course, or if the course commencement date falls within 10 days of booking.
Any cancellation received by us 25 working days or more before the course commencement date will be charged at 50% of the course fee.
Any cancellation received by us between 24 and 16 working days before the course commencement date will be charged at 75% of the course fee, plus any additional costs incurred from our suppliers depending on the date cancellation is received.
Any cancellation received by us within 15 working days of the course commencement date will be charged at the full course fee.
Any cancellations that result in part of a course fee being refunded will be refunded within 30 days of the cancellation being received by us, and refunds will be processed using the same method by which the course fees were paid.
Payments made via PayPal will incur a 5% fee when being refunded.
Should you book a course that commences 20 working days or fewer from the booking date (termed a late booking), you will be liable immediately for the full course fee; course fees must be paid within 3 working days of the late booking being made in order for us to issue your pre-course reading and joining instructions. If payment is not received within this time frame, we reserve the right to cancel your booking.
Late bookings are non-refundable, and non-transferable to alternative dates in the event of cancellation after the booking date.
Due to the nature of our business, our courses have to run with a minimum number of candidates attending; you will be notified no less than 7 working days before your course commencement date should we need to change the date of the course.
Courses are subject to cancellation or rescheduling at 100% Effective’s discretion. If the date or venue of the course is changed subsequent to your booking, you will be notified and given the option to receive a credit to attend an alternative course. We shall not be liable for any additional loss, travel expenses or damage resulting from such cancellation or changes made outside of the cancellation period.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under an order that is caused by an event beyond our control. These are any act or event beyond our reasonable control, including but not limited to server failures, software failures, industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, natural disaster, or failure of public or private telecommunications networks.
Joining instructions will be issued between 10 and 15 working days before the course commencement date, and will confirm the exact training venue and timings for each day. Although we can provide anticipated venue information prior to this time, we recommend travel and accommodation arrangements are not confirmed until receipt of the official joining instructions.
Occasionally, for reasons beyond our control, we may be required to make a late change to the training venue after the joining instructions have been issued. 100% Effective cannot accept liability for any additional/cancellation costs related to accommodation or travel that may be incurred by delegates as a result of a venue change.
All dietary requirements are subject to availability at the venue and we will only forward dietary requirements to the venues where bookings are received at least 14 days before the course commencement date. 100% Effective is not liable for the inability of venues to meet dietary requirements.
It is the responsibility of the party making the booking to notify us of any disability access requirement any delegates may have and 100% Effective will pass these on to the venue concerned. However, 100% Effective is not liable for the inability of any individual to access the venue premises for any reason.
Copyright and all other intellectual property rights for all Training Materials shall remain the property of 100% Effective. You agree not to reproduce, sell, hire or copy Training Materials (in whole or in part) and not to use such materials except for the purposes of post-course reference. You agree not to record (audio or video) a course or any part of a course using any recording device.
Educational materials are provided, but delegates must ensure they bring a laptop and calculator in order to complete the course. 100% Effective has no responsibility to provide the computer equipment necessary to undertake the course.
Views and opinions expressed during the training are those of the trainer/coach and not necessarily supported or endorsed by 100% Effective.
You are responsible for maintaining the confidentiality of your Login Details. You must keep your Login Details secret and take all reasonable precautions to prevent unauthorised or fraudulent use of them.
You must not disclose your Login Details to any other person or record your Login Details in any way that may result in them becoming known to another person. You agree to accept responsibility for all activities that occur under your account.
You should inform us immediately if you have any reason to believe that your Login Details have become known to anyone else, or if the Login Details are being, or are likely to be, used in an unauthorised manner.
100% Effective is not liable for failure to heed the minimum system requirements as detailed on our website resulting in difficulties accessing the course.
We hope you found our terms and conditions coherent and fair, however if you have any questions about them or need something clarifying, we’re happy to talk you through them. To speak to our customer service department call 0800 066 3749.
Payment for your course will be taken through PayPal, cheque or BACs and payment will be received by us upon confirmation from our provider that the transaction has been completed.
Access to course material will not be granted until the payment has been processed in full. Every effort is made to ensure this is no more than two complete working days.
If you have not been given access to course material within three working days, please contact us on contact@100pceffective.com.
Where an online course has been purchased which carries a prerequisite (such as the Lean Six Sigma Black Belt Upgrade, which carries the prerequisite that you may only purchase this course if you are already a certified Lean Six Sigma Green Belt, and proof of your qualification will be required), you will be contacted by the 100% Effective team for the relevant proof, and provided with course access once your eligibility for the course has been verified. In the event that you have purchased a course for which you are not eligible, no course access will be provided and a refund of your payment will be made within seven days of the date this decision is communicated to you.
If you do not complete a course but our records indicate materials have been accessed or downloaded, the full fee remains payable.
If you do not access the course during the stated enrolment period we reserve the right to cancel the order and withdraw your access to such services. You will not receive a refund if the order is cancelled as described in this paragraph.
In accordance with the provisions of the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel your contract within a period of 14 days (the cancellation period) from the day of purchase. Exceptions to this are when the course has been accessed or the materials downloaded. This right of cancellation shall not affect your statutory rights.
Should you wish to exercise this right of cancellation please send confirmation to the contact details provided as part of the booking process.
No refunds will be made if a delegate cancels within 14 days but has accessed the course or downloaded course materials.
You will not be able to cancel an order for any part of the course once it has been accessed.
The course will be deemed to have been “accessed” when the relevant online course is commenced or any associated materials are loaded or viewed by someone utilising your account.
We offer a 14-day refund policy for purchases through selected partners/third party advertising platforms, which does not apply to purchases directly through 100% Effective Ltd.
Payments made via PayPal will incur a 5% fee when being refunded.
Courses are subject to cancellation or rescheduling at 100% Effective’s discretion. 100% Effective reserves the right to alter or amend course materials at any time.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under an order that is caused by an event beyond our control.
Events beyond our control are any act or event beyond our reasonable control, including but not limited to server failures, software failures, industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, natural disaster, or failure of public or private telecommunications networks.
We try to ensure that our website is always available for you. In the event that our website is unavailable at any time and for any period (for whatever reason) we shall not be liable even if this means you cannot access your course during that period.
Copyright and all other intellectual property rights for all Training Materials shall remain the property of 100% Effective. You agree not to reproduce, sell, hire or copy Training Materials (in whole or in part) and not to use such materials except for the purposes of post-course reference. You agree not to record (audio or video) a course or any part of a course using any recording device.
You are responsible for maintaining the confidentiality of your Login Details. You must keep your Login Details secret and take all reasonable precautions to prevent unauthorised or fraudulent use of them.
You must not disclose your Login Details to any other person or record your Login Details in any way that may result in them becoming known to another person. You agree to accept responsibility for all activities that occur under your account.
You should inform us immediately if you have any reason to believe that your Login Details have become known to anyone else, or if the Login Details are being, or are likely to be, used in an unauthorised manner.
Should you sign up for a subscription service with 100% Effective, you are bound by the following terms and conditions:
100% Effective grants to the Subscriber the non-exclusive, non-transferable right to use and access the eLearning course/s via the Website during the Subscription Term solely for the Subscriber’s individual use.
The Subscriber can cancel at any time, no notice period is required. The Subscriber must cancel their recurring payment before the next payment date to avoid being charged for the next month. Access will then continue until the expiry date.
The Subscriber shall not; use the Services to provide services to third parties; or licence, sell, rent, lease, transfer, assign or otherwise commercially exploit or otherwise make the Services available to any third party.
As the subscription serves as an ongoing extension to an online course, should a subscription term lapse, the Subscriber will not be entitled to restart it without repurchasing the course.
If you are offered a free subscription trial, for example to a course bundle, you can only use the free trial once per user. It is not acceptable to re-enrol. If 100% Effective reserves the right to cancel any subscription.
Your access begins from your payment date and will expire at the same time on your final day. You can view how long you have left to access your course by logging into your course and viewing the ‘expiry date’ block.
During your course access, you will need to complete the training modules, pass the exam and submit any project work required for certification (if applicable). All project work must be submitted for approval at least 28 days prior to your expiry date. An active subscription/enrollment is required in order to receive certification (if no active enrollment is found, an extension can be purchased).
Each course is provided with a predefined access length, however you can extend the course on a monthly basis by purchasing an extension from within the course area. An extension is only available to delegates who have previously purchased the course in full. Purchasing individual extensions is not available to Silver or Gold subscribers.
We can offer a one-off course suspension of up to 4 weeks during your enrolment period, should you have work or personal commitments that will prevent you from studying. Please get in touch with us to request this. You must have at least 1 month of access remaining in order to request a suspension.
During your course access you are provided with unlimited email support from a Master Black Belt.
Minitab is taught within some of our courses (e.g. Green and Black Belt), and if you don’t already have a full licence, we recommend taking their 30 day free trial. However, we strongly suggest you wait until the statistical analysis stage of your project work before installing it.
The Subscriber shall pay to 100% Effective the Subscription Fee in full cleared funds (without deduction or set-off) in pound sterling. Payment is due on the day you begin your subscription and will recur monthly on the same date, or the next working day, thereafter.
If the Subscriber fails to pay 100% Effective within the timescale set out above, 100% Effective may immediately withdraw/suspend all Services until full cleared payment has been received from the Subscriber by 100% Effective.
100% Effective shall be entitled to vary the amount of the Subscription Fee, by giving the Subscriber 30 (thirty) days’ notice.
100% Effective shall provide the Services to the Subscriber only upon receipt of the Subscription Fee.
You may only resell or redistribute our courses with an explicit contract in place with 100% Effective Ltd. Purchasing a course from 100% Effective Ltd, whether it be outright or as part of a licence, does not give you permission to sell on or provide our courses to any third party. Licences and course files can only be used by the person or company purchasing it.
